Thieves of Experience: How Google and Facebook Corrupted Ca…

JANUARY 15, 2019 I. The Resurrection WE SOMETIMES FORGET that, at the turn of the century, Silicon Valley was in a funk, economic and psychic. The great dot-com bubble of the 1990s had imploded, destroying vast amounts of investment capital along with the savings of many Americans. Trophy startups like, Webvan, and [email protected], avatars […]

Xiaomi Mint Browser offers Ad free browsing experience to a…

With the Mint Browser, Xiaomi is looking to take on the likes of other existing browsers like Google Chrome, Mozilla Firefox, UCWeb, and Opera Mini. HIGHLIGHTS Xiaomi has now launched a new mobile browser for all the Android users out there called Mint Browser. The Mint Browser can be used by both Xiaomi Redmi and […]

Customer Experience Insights From the Innovators

This article was originally published on the FCR blog on November 15, 2018. Click here to read the original. Of my heroes for their ability to tell an amazing story, Walter Isaacson, author of biographies on Albert Einstein, Benjamin Franklin, Steve Jobs, and others easily makes the list. I just finished a listen of his […]

How to use Chrome User Experience Report to improve your si…

At the 2017 Chrome Web Summit Conference, Google introduced the world to the Chrome User Experience Report (CrUX) – a database constructed from multiple samples pulled from real Chrome users’ web browsing experiences. According to Google, the goal was to “capture the full range of external factors that shape and contribute to the final user […]

Google Redesigns the Hotel Search Experience on Desktop

‘ ); h3_html = ‘ ‘+cat_head_params.sponsor.headline+’ ‘; cta = ‘‘+cat_head_params.cta_text.text+’→‘ atext = ‘ ‘+cat_head_params.sponsor_text+’ ‘; scdetails = scheader.getElementsByClassName( ‘scdetails’ ); sappendHtml( scdetails[0], h3_html ); sappendHtml( scdetails[0], atext ); sappendHtml( scdetails[0], cta ); // logo sappendHtml( scheader, “” ); sc_logo = scheader.getElementsByClassName( ‘sc-logo’ ); logo_html = ‘‘; sappendHtml( sc_logo[0], logo_html ); sappendHtml( scheader, ‘ ADVERTISEMENT ‘ […]

How To Create An In-Store Experience That Beats Out Amazon

Since it started as an online bookseller in 1994, Amazon has challenged and basically rewritten the rules of retail. Worth at least $356 billion today, Amazon is the leading e-retailer in the United States with close to $178 billion in 2017 net sales. When it comes to Amazon Prime, the company has more than 100 […]